# Claim Warranty

1. Login to your account in [www.ncig.store](http://www.ncig.store) if you still do not have account in ncig.store, you need to create account first.

       May refer to page REGISTER ACCOUNT

<figure><img src="/files/SN77g4b26wkdKe11sA5B" alt=""><figcaption></figcaption></figure>

2. Click warranty.

<figure><img src="/files/sJpjopB5KLJc4YHPO6qq" alt=""><figcaption></figcaption></figure>

3. Next, click the warranty form to fill the warranty claim.

<figure><img src="/files/798pMk18whDJlb8I9Xyr" alt=""><figcaption></figcaption></figure>

4\. Fill in all the details\
\
For store details, state : Please choose the state that you change the item.\
\
Eg : HQ (Selangor)

&#x20;

All \* is a must to be fill. If you have any questions, kindly contact us back for us to assist you.

<figure><img src="/files/HQqWWQKgSchavqf2BLGo" alt=""><figcaption></figcaption></figure>

5. For the product details, all the details must be fill correctly. If you have more than 1 item, you need to click the 'Tambah Produk'.

Shipping Details need to fill also for the tracking number parcel that you   post to HQ (If by postage)

<figure><img src="/files/ArSiMwLUGjP3p6HJNDco" alt=""><figcaption></figcaption></figure>

6. For the shipping details, the list can be edit. You need to click MY LIST

<figure><img src="/files/6UFY3HpTl9ykOVc22K1k" alt=""><figcaption></figcaption></figure>

Then click EDIT to put the tracking number

<figure><img src="/files/htNjteR18PUlEDLnXOF9" alt=""><figcaption></figcaption></figure>

7. Done for warranty with HQ. Your item will be replace with point equal to amount that you purchase the item.&#x20;


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