# Claim Warranty

1. Login to your account in [www.ncig.store](http://www.ncig.store) if you still do not have account in ncig.store, you need to create account first.

       May refer to page REGISTER ACCOUNT

<figure><img src="https://4100026632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV0sz8HpvzzxhHugQjPjA%2Fuploads%2FpGt2Fv2wg6dKqenshuPq%2F1679895487687.png?alt=media&#x26;token=acd972e4-4d66-412a-bc67-916c04eb064d" alt=""><figcaption></figcaption></figure>

2. Click warranty.

<figure><img src="https://4100026632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV0sz8HpvzzxhHugQjPjA%2Fuploads%2Fcs3S06wLj7lf5cZwHRAy%2F1679895585365.png?alt=media&#x26;token=bcb00b21-bca4-4e98-936c-db470441a8e1" alt=""><figcaption></figcaption></figure>

3. Next, click the warranty form to fill the warranty claim.

<figure><img src="https://4100026632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV0sz8HpvzzxhHugQjPjA%2Fuploads%2FqEL7C0MgKJ8Nd58imOH3%2F1679895822955.png?alt=media&#x26;token=7a8b0160-2433-49c1-b802-e975b8f77d8c" alt=""><figcaption></figcaption></figure>

4\. Fill in all the details\
\
For store details, state : Please choose the state that you change the item.\
\
Eg : HQ (Selangor)

&#x20;

All \* is a must to be fill. If you have any questions, kindly contact us back for us to assist you.

<figure><img src="https://4100026632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV0sz8HpvzzxhHugQjPjA%2Fuploads%2Ft7CFdEQwRuma1CazbSWZ%2F1679895877906.png?alt=media&#x26;token=71e61605-a5f3-4567-b19b-4d32eb3a421a" alt=""><figcaption></figcaption></figure>

5. For the product details, all the details must be fill correctly. If you have more than 1 item, you need to click the 'Tambah Produk'.

Shipping Details need to fill also for the tracking number parcel that you   post to HQ (If by postage)

<figure><img src="https://4100026632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV0sz8HpvzzxhHugQjPjA%2Fuploads%2FvJb7vZTFkofzivnsuQz9%2F1679898908568.png?alt=media&#x26;token=14c1132c-e54a-4561-9d0c-f6f5e40b9ad4" alt=""><figcaption></figcaption></figure>

6. For the shipping details, the list can be edit. You need to click MY LIST

<figure><img src="https://4100026632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV0sz8HpvzzxhHugQjPjA%2Fuploads%2ForBLri2f96itfmmoBr9b%2F1679899097870.png?alt=media&#x26;token=17d035e5-e8e3-41c3-85b4-98adc9b96f35" alt=""><figcaption></figcaption></figure>

Then click EDIT to put the tracking number

<figure><img src="https://4100026632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV0sz8HpvzzxhHugQjPjA%2Fuploads%2F3GOnA2eyG5qXzltq1jci%2F1679899118017.png?alt=media&#x26;token=5cb91e51-3889-43c8-9f52-d3de0e287353" alt=""><figcaption></figcaption></figure>

7. Done for warranty with HQ. Your item will be replace with point equal to amount that you purchase the item.&#x20;